Customer Advocate, Remote

Customer Advocate - Full-Time (Remote)

Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service.

A Mission That Truly Matters

We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment.

This is a full-time, remote role. We invest significantly in our people—including 8 weeks of structured training—and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us.

As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems.

This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service.

• Full-time, 100% remote, Monday through Friday
• 8-hour shifts between 8:00 AM - 8:00 PM EST
• Training schedule: 8:00 AM - 4:30 PM EST (100% attendance is mandatory for the entire training session)
• Permanent schedule:
  • Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST
  • Wednesday: 11:30 AM - 8:00 PM EST

• Comprehensive 8-week paid training program
• Includes systems training, healthcare processes, and ongoing support

Designed to set you up for long-term success—not trial-and-error learning

• Strong active listening, communication, and problem-solving skills
• Ability to confidently navigate multiple web-based systems while on calls
• Comfort working in a high-volume, detail-driven environment
• A genuine desire to help others and follow processes accurately

• High school diploma, associate degree or higher preferred.
• Strong computer application and technical skills.
• Proficient with Microsoft Word, Excel, Outlook, Teams.
• Excellent attention to detail and organizational ability.
• Prior customer service experience handling complex or sensitive issues.

• Experience in high-volume or call-driven service environments.
• Experience in high-level, customer-facing role in retail focused on customer service.
• Healthcare, insurance, or medical terminology knowledge.
• Background in social work, behavioral health, or advocacy-based roles.

• Competitive pay based on qualifications.
• Bonus opportunities available.
• Competitive benefits package.
• Long-term growth and advancement opportunities.

• Start date:
  
  Monday, March 23, 2026.
• Hiring closes:
  March 6, 2026 (early applications encouraged).

This position is ideal for individuals who value structure, accountability, and meaningful work—and who are seeking stability and growth. It is not a short-term or transitional role.

If you’re ready to commit to a role where your skills, effort, and compassion make a real difference, we’d love to hear from you.

Apply today and join DVS – where your work has purpose and your career has direction.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $17.00 per hour