Customer Service Representative; Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Distribution and Logistics

• Hourly pay ranging from $17 to $23
• Fully remote position with flexible scheduling options
• Paid onboarding training provided
• Supportive team environment
• Stable workload with part-time or full-time options

• Handle customer inquiries online and support distribution-related requests
• Provide shipment and order updates to customers
• Resolve basic service issues and document interactions accurately
• Coordinate with internal teams to enhance customer experience
• Maintain clear communication regarding customer inquiries and service requests

• Must reside in Pennsylvania and be authorized to work in the U.S.
• Clear written English skills
• Basic computer proficiency
• Reliable internet connection
• Dependable and punctual

• Previous experience in customer service or a related field
• Familiarity with distribution processes or logistics
• Strong problem-solving skills
• Ability to work independently in a remote environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.