Bilingual Financial Eligibility Specialist

Why consider this job opportunity

• Salary up to $25 per hour
• Generous paid time off and a $100 monthly mobile or internet stipend
• Bonus eligibility for all roles excluding Director and above;
  Commission eligibility for Sales roles
• Employer-sponsored health, dental, and vision plan with low or no premium
• Opportunity to make a meaningful impact on the lives of older Americans through compassionate care
• Flexible work environment with remote work options available

• Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance)
• Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed
• Triaging incoming referrals for members needing social services and financial assistance
• Collaborate with other teams to ensure comprehensive support for all member inquiries and needs
• Conduct follow-up communication with local organizations to ascertain ongoing support for members

• Bilingual skills in English and Spanish proficiency OR in Haitian-Creole
• Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services
• Exceptional communication skills with a desire to help and exceed member expectations
• Proven organizational skills with a high attention to detail
• Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment

• 3+ years in a customer or patient-serving role, with previous experience in social services or financial eligibility preferred
• Demonstrated ability to work independently while continuously improving processes
• A history of achieving goals and contributing to team success