Claims Customer Service Representative

Customer Service Representative - Claims (CSR Claims)
Call Center | Loss Drafts / Homeowner Claims
Troy, MI
Contract-to-Hire | Entry Level
Looking for a steady, professional call center role with growth potential? Our client is expanding their Loss Drafts Call Center Team and is seeking reliable, customer-focused Customer Service Representatives who can handle homeowner insurance claims with confidence, empathy, and professionalism-even when conversations get tough.
If you're calm under pressure , tech-savvy , and ready to build a career in claims, this role is for you!
What You'll Do
Handle approximately 35-45 inbound calls per day (average call time: 11-14 minutes)
Assist with existing homeowner insurance claims, coverage, and servicing inquiries
Support policyholders, insurance agents, and financial institutions with claim status and documentation questions
Navigate multiple systems to research, resolve, and document each call accurately
Manage escalated calls and challenging customer interactions professionally
Update claim notes thoroughly to ensure accurate documentation
Make outbound calls as needed for follow-ups and resolutions
Deliver prompt, accurate service while meeting quality and adherence standards
Calls can range from quick updates to complex conversations (1-45 minutes). Many callers may be frustrated-professionalism and thick skin are key.
What You Bring (MUST HAVE)
1+ year of recent customer service experience
(Call center preferred; escalations, claims, insurance, front desk, or admin acceptable)
Ability to handle difficult conversations with professionalism
Strong verbal & written communication skills (phone & email)
Proficiency using a Windows PC and navigating multiple systems
Typing speed 35 WPM or higher
Working cellphone (for dual authentication)
Stable internet connection (for hybrid/remote work)
Reliable transportation
Nice to Have
2+ years of call center experience
Insurance, mortgage, or claims experience
Auto claims or Medicaid/Medicare experience
Bilingual Spanish (Spanish only)
Disqualifiers
Job hopping
No call center or customer service experience
Poor communication skills
Schedule & Training

Start Date:

February 16, 2026
Training:

* 9:30 AM - 6:00 PM | Monday-Friday

* Fully onsite during training
Rise Academy / Nesting:

* Dates TBD
Hybrid Work Model (after eligibility):

* 2 days onsite / 3 days WFH

* Eligible after 30 days of taking calls

* Must meet performance standards:

* 95% Quality

* 85% Adherence

* Hybrid schedule is performance-based
Post-Training

Shift:

* 10:30 AM - 7:00 PM | Monday-Friday
Locations
Troy, MI: 700 Tower Drive, Troy, MI 48098
Pay & Benefits
$18/hour (English)
$19.50/hour (Bilingual Spanish)
Medical, Dental & Vision Insurance
401(k) Retirement Savings Plan
Life & Disability Insurance
Top Skills
Customer Service | Inbound Calls | Escalations | Claims | Insurance | Call Center | Mortgage | Bilingual Spanish
Ready to take the next step in your call center career?
Apply now and join a team where performance, professionalism, and growth matter #priority east

* Job Type & Location
* This is a Contract to Hire position based out of Troy, MI.

* Pay and Benefits
* The pay range for this position is $18.00 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a hybrid position in Troy,MI.

* Final date to receive applications
* This position is anticipated to close on Feb 23, 2026.
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