Call Center

Job Description

Location:

Daytona Beach, FL & Troy, MI

Start Date & Interview Date:
To Be

Determined

Training & Onboarding

+ Training

Schedule:

Monday-Friday, 8:30 AM-5:00 PM

+ Training is fully on-site.

+ Rise Academy / Nesting Period:
After Training

+ Hybrid Eligibility:

+  Candidates will be eligible for a hybrid schedule after completing 30 full days of taking calls. Hybrid work may begin in April.

+ Hybrid schedules is 3 days work from home and 2 days onsite.

Work Schedule

+ Post-training and nesting shifts are assigned based on business needs of the assigned bank.

+ Available shifts for this class:

+ 9:30 AM-6:00 PM

+ 10:00 AM-6:30 PM

+ Monday-Friday

Compensation

+ $18/hour - English-speaking candidates

+ $19.50/hour - Bilingual candidates (Spanish only)

Role Overview

The client is

expanding their Claims customer service

representative. This is a high-level call center role focused primarily

on homeowner claims. Call durations can

range from 1 minute to 45 minutes, often

involving customers who are frustrated due to delayed repairs or held funds.

Responsibilities

+ Handle approximately 40-50 inbound calls per day, depending on call length

+ Assist customers with existing homeowner claims

+ Navigate multiple systems to research and resolve inquiries

+ Use claim tools to provide accurate and timely information

+ Handle escalated calls when necessary

+ Serve as a liaison between Proctor, homeowners, and lenders

+ Maintain professionalism while managing upset or frustrated customers

+ Document all interactions and updates in the claim system

+ Make outbound calls as required

+ Apply strong problem-solving and conflict-resolution skills

Required Skills

+ Customer service

+ Inbound call handling

+ Escalation management

+ Contact center experience

+ Mortgage or insurance knowledge (preferred)

+ Bilingual (Spanish preferred)

Must-Have Qualifications

+ Working cellphone with active service (required for dual authentication)

+ 1-2 years of call center experience (preferably in escalations, claims, or insurance)

+ Ability to handle difficult and high-pressure conversations ("thick skin")

+ Proficient with Windows PCs and navigating complex systems

+ Typing speed of at least 35 WPM

+ Strong verbal and written communication skills

+ Reliable transportation (references will be checked)

Nice-to-Have Qualifications

+ Insurance or mortgage

+ Experience handling auto claims or other claim types

+ Previous Medicaid or Medicare call center experience

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Final date to receive applications

This position is anticipated to close on Feb 28, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…