PAS Specialist III

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by  Our business is about being there for people in need.

So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Salary Range: $43,000 - $53,000

Job Posting End Date: 3/3/2026

Worker Designation – This role is a remote role. You will be expected to work from your home within the continental U.S. If remote, there may be occasions that you are requested to come to the office based on business need; any requests will be communicated with you in advance.

Work Designation. Depending on your location within the continental U.S., this role may be remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA, this role will be hybrid. You will be expected to work in the office for at least 60 % of the work week and will work from home for the remaining portion. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA, this role will be remote. You will be expected to work from home within the continental U.S. There may be occasions that you are requested to come to the office based on business need; any requests will be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self‑Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Knowledge of terminology to perform policy maintenance and accounting
• Extensive knowledge of Aflac systems
• Knowledge of Aflac’s new business procedures, plan codes, and premiums
• Extensive knowledge of Aflac’s products/services
• Good teamwork skills
• Excellent interpersonal communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
• Good comprehension, writing, and grammar skills, and strong research, math, and reasoning abilities
• Microsoft Excel – Basic
• Microsoft Word

• High School Diploma or Equivalent
• Three years of job‑related experience

Or an equivalent combination of education and experience.

• Reconcile and service invoices and account payments; identify discrepancies or account variances and take necessary steps to resolve or refer issues to the appropriate team member or department; ensure that activity such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly.
• Communicate with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represent the department as subject‑matter expert.
• Provide thorough and accurate responses to customer requests/inquiries; request information or confirmation of action to be taken; review data for accuracy and completeness; enter data while maintaining established service/productivity levels and meeting quality guidelines.
• Gather, review, and analyze information to determine if reissue or denial is appropriate in accordance with established guidelines and procedures; complete reissues for newly issued policies to ensure accuracy of coverage/policy and customer satisfaction.
• Perform tasks that vary in complexity under nominal direction; rely on experience and judgment to accomplish assigned duties; assist with orienting, training, or checking the work of lower‑level team members as needed.
• Perform other duties as required.

The salary range for this job is $43,000 to $53,000. This range is specific to the job and salary offers consider a wide…