Customer Service Representative - AM Shift

Customer Service Representative - Seasonal (100% Remote, EST Hours)

Contract | April-July | Remote (U.S. only, excluding CA)

Are you an experienced customer service professional who excels in a fast‑paced, metrics‑driven environment? Join a nationwide organization that manages high‑priority communications and voting activities for publicly traded companies during their annual meeting season.

This is a seasonal remote role supporting a campaign.

About the Role

As a Customer Service Representative, you will help guide the caller through various processes. You'll handle both inbound calls (AM shift) and outbound calls (PM overflow opportunities) while providing a polished, professional customer experience.

This project typically runs April through July, with the potential to be invited back for future campaigns based on performance.

What You'll Do

+ Assist with questions about voting instructions and ballot items

+ Help customers via phone, online, or mail

+ Conduct outbound calls

+ Follow provided scripts verbatim

+ Navigate multiple systems using dual monitors while speaking and taking notes

+ Manage calls from customers who may be frustrated or confused, maintaining professionalism at all times

+ Support deadlines tied to meetings

Qualifications

Required:

+ 1+ year of call center or contact center customer service experience

+ 6+ months of outbound calling experience within the last 24 months

+ Ability to persuade customers to complete a required action (not sales-related)

+ Strong verbal communication and a clear, professional speaking voice

+ Ability to follow scripts word‑for‑word

+ Ability to multitask effectively (talk, listen, take notes, toggle systems)

+ Experience handling high‑stress situations or de-escalating upset callers

+ Comfortable learning quickly and adapting to a fast-paced environment

+ Proficiency with Microsoft Office tools (Outlook, Teams)

+

Experience with cloud-based phone systems (preferred but not required)

Schedule & Work Environment

+

AM Shift: Monday-Friday, 9:00 AM-5:00 PM EST

+ Approximately 37.5 hours per week

+ Optional opportunities to extend hours into the PM shift or Saturdays

+ Must work EST hours, regardless of home state

+ Fully remote within the U.S. (except CA)

+ High standards of professionalism, grammar, and communication required

Equipment Requirements

Provided:

+ Company laptop

Candidate must have:

+ USB headset

+ Second monitor

+ Ability to hard‑wire into home internet if required

+ Minimum internet speed: 100 Mbps download / 10 Mbps upload () - will be perform during teams call

+ A physical residential shipping address (no PO boxes)

Note:

Please have an updated copy of your resume attached to your profile

Job Type & Location

This is a Contract position based out of Canton, MA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Feb 27, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal…