Call Center Agent

Position:

Call Center Agent

Raleigh, NC (Hybrid)

$19/hour

1 to 2 years of customer service experience or an equivalent combination of related education, training, and experience, is required. Experience working in a professional office environment is strongly preferred.

Full-time;
Contract

Monday - Friday, 8:30am to 5:30pm

Greene Resources is seeking a Call Center Agent to join a growing and dynamic team!

• Contact medical providers via telephone to collect medical record-based data.
• Perform data entry tasks in a fast-paced, goal-oriented production environment.
• Navigate an electronic case management system while on the telephone.
• Identify points of contact for medical providers and clearly communicate the importance of project participation.
• Send and confirm patient authorization forms before collecting data.
• Conduct all data collection tasks according to approved research protocols.
• Identify and communicate barriers to achieving goals with appropriate supervisors and try to apply new solutions to gain cooperation.
• Review and process a high volume of records efficiently and effectively.
• Establish and maintain positive working relationships with supervisors and co-workers.

• Proven telephone etiquette and communication skills.
• Ability to interact comfortably and professionally with a variety of people, including on the telephone. Employees must have the ability to maintain a consistent level of professionalism in all areas of employment.
• Ability to engage and persuade stakeholders successfully on the telephone.
• Excellent computer skills and experience maneuvering between multiple programs/systems.
• Excellent interpersonal, problem-solving, and critical thinking skills.
• Strong attention to detail.
• Effective time management and the ability to work independently as required.
• Commitment to ongoing learning and development, including participation in additional, on-site trainings after the initial project training when required.

• Comprehensive medical, dental, and vision insurance plans
• Employee Assistance Plan that provides support, including up to 3 counseling sessions per year per topic, assistance finding resources for daily life needs, legal & financial consultations, additional online resources, and discounts on products & services
• PTO accrual after 680 hours worked
• Fully paid training
• Opportunities for career advancement, including performance-based benefits of pay increases & remote work potential
• Convenient location in RTP, close to I-85, I-40, 540 and the Durham Freeway
• 1.2 miles of outdoor exercise/walking space near company campus
• Access to on-site dining amenities
• Brand new state-of-the-art training and workstation areas

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.