Customer Engagement Travel Advisor
Gilbert, Maricopa County, Arizona, 85233, USA
Listed on 2026-02-21
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM -
Sales
Customer Success Mgr./ CSM
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
'Position Overview
Are you passionate about exploring the world and helping others do the same? We're looking for a dynamic, people-focused Customer Engagement Travel Advisor to join our remote team.
In this role, you won't just book trips — you'll build relationships, create personalized travel experiences, and keep clients excited from their first inquiry to their return home. Your ability to connect, communicate, and deliver exceptional service will turn first‑time travelers into lifelong clients.
No prior experience? No problem. Full training and ongoing support are provided.
What You'll Do- Consult with business and leisure clients to understand travel goals, budgets, and timelines.
- Design and coordinate customized vacations, tours, and excursions.
- Research fares, schedules, and travel options to secure the best value.
- Calculate total travel costs and present clear package options.
- Book flights, hotels, rental cars, cruises, and special events.
- Educate clients on travel requirements (passports, visas, documentation).
- Provide destination insights including weather, attractions, and local customs.
- Manage itinerary changes and provide solutions if adjustments arise.
- Maintain detailed client records to ensure seamless service.
- Build long‑term relationships that drive repeat and referral business.
- 100% Remote – Work from anywhere.
- Flexible schedule – Set hours that fit your lifestyle.
- Training and certification provided.
- No prior travel industry experience required.
- Performance‑based earning potential.
- Ongoing mentorship and professional development.
- Strong communication and relationship‑building skills.
- Sales confidence and negotiation ability.
- Passion for travel and customer service.
- Detail‑oriented and organized.
- Self‑motivated with the ability to work independently.
- Must be 18+.
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