Customer Care Agent Energy Efficiency; Call Center - REMOTE

Why consider this job opportunity:

• Salary up to $58,504
• Flexible workplace arrangements promoting work-life balance
• Opportunities for professional development and access to resources
• 401k matching and Employee Stock Purchase Plan
• Community involvement through donation matching and volunteer opportunities
• Supportive and collaborative work environment focused on making a positive impact

• Handle high-volume, non-scripted customer interactions via phone, email, and chat while meeting quality and productivity standards
• Conduct proactive outbound calls and follow-ups as part of daily operations
• Assist customers with energy application inquiries and program questions
• Provide technical assistance on energy-efficient technologies to participating companies
• Coordinate quality control activities such as inspections and customer surveys as needed

• High school diploma
• Minimum 2 years of call center or high-volume customer service experience
• Proficiency with MS Word, Excel, and other MS Office Suite programs for at least 2 years
• Ability to pass a background check with drug screening
• Strong communication skills and a professional demeanor

• Previous sales or customer service experience
• Strong computer skills, including data entry and database navigation
• Ability to identify issues and develop quick solutions
• High energy and enthusiasm with a positive attitude
• Experience assisting diverse program participants and troubleshooting application requirements

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.