Customer Care Coordinator - Beau Rivage

Customer Care Coordinator - Beau Rivage page is loaded## Customer Care Coordinator - Beau Rivagelocations:
Property - Beau Rivagetime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 23, 2026 (3 days left to apply) job requisition :
272059

Biloxi, Mississippi
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver
** WOW
* * service with your professionalism, empathy, and attention to detail.

Your voice will set the tone for the MGM experience—right from the comfort of your home.
** THE STARTING RATE:** $16.00 an hour
** WORK ENVIRONMENT:
*** This is a remote (work-from-home) position
* You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)
* Occasional in-person meetings and/or training will be required at our office or designated locations
** THE DAY-TO-DAY:
*** Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
* Greet every caller with warmth, enthusiasm, and a genuine desire to help
* Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism
* Proactively upsell and cross-sell experiences to enhance the guest journey
* Represent the MGM brand with care, consistency, and a focus on personalized service
** THE IDEAL CANDIDATE:
*** Brings 1+ years of prior relevant work experience in a call center setting or a customer service position
* Holds a High School Diploma or GED
* Possesses strong computer navigation and multitasking skills
* Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence
** THE PERKS & BENEFITS:
*** Work-from-home flexibility for better work-life balance
* Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts
* Access to exclusive deals through our partner network (travel, electronics, wellness, and more)
* Comprehensive health care, 401(k), and paid time off
* Free meals during on-site meetings or trainings
* Opportunities to grow your career across a global hospitality leader
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment…