Remote Customer Service & Technical Support Agent

Employer Industry: Technical Support Services

• Salary up to $19/hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Flexible work hours within a structured schedule
• Engaging role that combines technical support with customer service

• Engage directly with customers by phone, email, and chat to troubleshoot and resolve technical and administrative issues
• Provide clear, calm guidance while helping customers understand next steps
• Document work accurately and thoroughly in the appropriate systems
• Balance live customer interactions with follow‑up tasks while staying focused
• Uphold service, quality, and policy standards to ensure a consistent experience

• High school diploma or GED equivalent
• At least six months of experience providing technical support in a call center environment
• Strong written and verbal communication skills
• Basic troubleshooting skills and comfort navigating multiple systems at once
• Ability to work an eight‑hour shift within designated hours of operation

• Dependable attendance and readiness to begin work at the scheduled start time
• Willingness and ability to learn new tools and technologies quickly
• Adaptability to evolving processes, procedures, and priorities
• Openness to feedback and a commitment to improvement

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.