Inbound Customer Service Agent-Bodewell; Remote

Position: Inbound Customer Service Agent-Bodewell (Remote)
* ** Shift:
** 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Wednesday, Thursday, 8:30-7:00 pm (CST), (Friday & Weekends off).
* We offer a base rate of **$15.00/hour+ incentives
** based on your quality scores - paid weekly.
* ** 5-week full-time training**:
Monday to Friday, 8:00 AM to 4:30 PM (CST), 5 days a week. Commitment to all training days is mandatory; no absences are permitted during this period.
* ** Starting week 6-training schedule**: 10-hour shifts, 4 days a week, between 8:30 AM to 7:00 PM (CST) with (Fridays and weekends off). This schedule is structured for a 10x4 work environment, ensuring continuity and efficiency.
* This role is
** required
* * to participate in a shift bid twice a year to change schedules during our business hours of
*** 7am-7pm CST.**
* ** You must be available to work any shift between our business hours.
*** Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
* Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
* Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
* Proactively provide feedback to Quality and Training to help keep training processes and materials updated
* Adhere to safety policies and procedures to ensure a safe work environment for all
* Support other parts of the business, such as directed
* Other duties as assigned
* One-year relevant working experience in a customer service or sales environment
* Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
* Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
* Requires a high degree of concentration and attention to detail to manage daily activity
* Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
* Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
* Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
* Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
* Ability to effectively work at home
* Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
* Passion for helping customers and problem-solving
* Flexible with the ability to take direction from management yet work independently to achieve goals
* Active listening skills and the ability to ask questions
* Conflict resolution skills; negotiation skills; and time management skills
* Flexibility, being the ability to adapt to change. Critical thinking skills
* Desire to work in a team environment towards common goals
* Ability to remain calm and show empathy while handling challenging customer concerns

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that:
Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges.

More than a place to work, GE…