Absence Client Liaison - Remote

About the Role

Symetra has an exciting opportunity to join our team as an Absence Client Liaison! The Client Liaison serves as the primary customer-facing contact for Symetra’s national and complex group clients in the absence management and disability claims space. The role blends relationship management, technical claims knowledge, and strategic communication to ensure that customers receive excellent service and that internal claim teams are aligned with client needs.

In this role, you'll act as a bridge between customers and internal claims operations, ensuring that Symetra delivers a consistent and positive experience across its workforce benefits portfolio.

• Engage and run point primarily on national size (2500 lives and above) and complex STD/absence customers. On occasion, service touchpoints may include Life/LTD/Workforce Benefits.
• Provide direct access to the claims team for customers as well as participating in key customer calls and stewardship activities in partnership with the field.
• Create and provide customer reporting as needed to support needs.
• Proactively engage with claim teams as new business comes through the implementation pipeline to ensure new customers start their Symetra relationship on a positive note.
• Monitor and capture Champion team assignments and leverage SME support as needed to drive customer solutions.
• Translate customer/business needs into actionable insights and service delivery strategy.
• Recommend knowledge enhancements of client profile documents as needed to align service execution with customer needs.
• Drive customer execution in partnership with the claims team identifying proactively customer trends and solutions.
• Provide team level training and education to drive customer experience.
• Identify gaps in process and training needs and facilitate dialogue with claims leaders, training and practices and the field.
• Lean in to help drive solutions with the claims leaders in the mid market (1,000-2,499) space where customization and solutions synergies can be attained.
• Review claims RFP, complex amendment, compliance and product audit requests and client customization needs for recommendations.
• Attend and lead disability capabilities presentations and provide support on Absence presentations in partnership with Senior Absence Consultant as needed.

"From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion—it's more than just words here; it's part of the culture." - Whitney T., Talent Development

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Director Underwriting

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $72,700 – $121,100 plus eligibility for annual bonus programs

• Exceptional Communication & Presentation Skills– Must be adept at explaining complex claims processes clearly to customers and internal partners.
• Customer-Centric Mindset– Strong focus on understanding customer needs, managing expectations, and ensuring satisfaction.
• Technical Expertise– Deep knowledge of absence management, disability claims, and ideally other workforce benefits products.
• Analytical & Problem-Solving Ability– Ability to recognize trends, anticipate issues, and develop actionable solutions.
• Collaboration & Influence– Comfortable working across multiple departments (Claims, Practices, Account Management, Field Teams, Training, etc.).
• Project Management Orientation– Experience with implementations, reporting, and process…