Customer Relationship Specialist

Position Overview

We are currently expanding our remote team and seeking proactive, relationship-focused professionals to join us as Customer Relationship Specialists within our travel services division.

In this role, you will act as a trusted client partner — guiding individuals and families through planning, booking, and managing customized travel experiences. Your primary focus will be strengthening client relationships, ensuring satisfaction, and delivering consistent, high-quality service throughout the entire travel journey.

This is an ideal opportunity for individuals who excel in customer engagement, enjoy consultative support, and want flexibility in a remote work environment. Training and certification are provided. Multiple openings available.

• Serve as the main point of contact for clients travel needs

• Build and nurture long-term client relationships

• Coordinate flights, accommodations, cruises, tours, and vacation packages

• Provide personalized travel recommendations based on client preferences and budgets

• Manage booking confirmations, itinerary adjustments, and travel updates

• Respond promptly to inquiries and resolve concerns professionally

• Maintain accurate client profiles and booking documentation

• Stay informed on destination updates, travel trends, and supplier promotions

• Strong interpersonal and relationship-building skills

• Excellent written and verbal communication abilities

• Customer service, sales, or account management experience preferred

• Highly organized with strong attention to detail

• Comfortable working across multiple online systems

• Self-motivated and able to work independently in a remote setting

• Reliable internet connection and home office setup

• Must be 18+ years old

• Must reside in an eligible hiring region

• Remote independent contractor opportunity

• Flexible scheduling options (part-time or full-time)

• No cap on earning potential

• Ongoing professional development and mentorship

• Work-from-home flexibility

• Comprehensive training and certification included

• Access to travel industry partnerships and booking platforms

• Travel discounts and exclusive perks

• Growth path into leadership and advanced advisory roles