More jobs:
Customer Service TXU
Remote / Online - Candidates ideally in
Corpus Christi, Nueces County, Texas, 78417, USA
Listed on 2026-02-22
Corpus Christi, Nueces County, Texas, 78417, USA
Listing for:
SmoothStar Tech
Remote/Work from Home
position Listed on 2026-02-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy
. Agents will serve customers by providing product and service information; resolving product and service problems.
Job Duties:
- Review, analyze and respond to customer billing inquiries.
- Resolve customer issues or questions
- Attempt to save customers who may be moving, unhappy with the plan or current rate
- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
Job Qualifications:
- 1 year of customer call center, retail or helpdesk experience.
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of TXU Energy processes and policies.
- Build trust and rapport with the TXU Customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high, while resolving issues
- Understand “client call flow” and Texas Utility regulation
- Ensure no Public Utilities Commission Complaints are filed
- Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×