Customer Service Representative

Job Title:

Customer Service Representative - Minnesota

Job Description

As a Customer Service Specialist, you will provide exceptional customer service support related to sales, promotions, installations, and communications. Your primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

• Deliver customer service across sales, promotions, and installation processes.
• Resolve customer claims and complaints fairly and effectively.
• Maintain positive customer relations and satisfaction.
• Develop and implement organization-wide initiatives to inform and educate customers.
• Create improvement plans based on customer survey feedback.
• Support outside sales reps requests.
• Answer inbound calls from the phone queue - not heavy volume.
• Perform order entry.

• 2+ years of customer service experience (call center preferred).
• Proficiency in Microsoft Office Suite.
• Experience with order entry and processing orders in an ERP.
• Ability to manage email inboxes.

• Experience with SAP.
• Ability to check and validate pricing.
• Proficiency in Microsoft Excel.
• Experience with Power BI.
• Detail oriented.
• Strong verbal and written communication skills.
• Ability to handle stress well.
• Multi-tasking capabilities.
• Problem-solving skills.

Enjoy a comprehensive benefits package, including 8 sick days a year, 1 week vacation, and 4 weeks vacation after 5 years of employment. Take advantage of a $.50 401K match program to the dollar, with additional lump sum deposits into your 401K every March based on business growth. Benefit from medical, dental, vision, and life insurance, along with short and long term disability coverage.

Participate in a yearly company bonus program based on performance. Health insurance covers 100% of costs after the deductible. Enjoy a sign-on bonus upon conversion.

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.