Customer Service Representative

Employer Industry: Healthcare Services

• Salary up to $27.74/hour
• Comprehensive benefits starting on Day 1
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement with provided equipment
• Supportive and collaborative work environment focused on exceptional customer service
• Chance to make a positive impact on member satisfaction and engagement

• Serve as the primary liaison for members and providers regarding eligibility, authorizations, referrals, claims, and policy inquiries
• Handle and resolve customer inquiries and complaints, ensuring first call resolution
• Identify customer issues and elevate priority matters to create efficiencies
• Complete call logs to document customer interactions, inquiries, and actions taken
• Navigate multiple systems to efficiently resolve customer issues

• High School Diploma or Equivalent required
• Exceptional verbal and written communication skills
• Ability to multitask and prioritize effectively
• Call center experience is a plus
• Commitment to customer service excellence and critical thinking

• Associate's Degree in a related field or Healthcare Management
• Flexibility, adaptability, and a positive attitude
• Strong relationship‑building and caring skills

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.