Membership and Visitor Services Representative, Seasonal

Description

Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability
. We are devoted to an institutional, environmental and human sustainability.

Diversity
. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Transformation
. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Seasonal Membership and Visitor Services Representative in our Member and Visitor Services Department! Read below to see if the requirements might be a good fit for you:

This position provides a positive visitor experience through prompt, pleasant and courteous service. It processes transactions for items at Denver Botanic Gardens locations including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout.

This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions.

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers at both York Street and Chatfield Farms locations, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Proactively seeks to be knowledgeable of all Denver Botanic Gardens horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens.
• Opens, closes, and reconciles daily ATMS shifts.
• Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
• Handles all aspects of onsite and phone membership sales, including taking payment through ATMS, recording member data in Raiser’s Edge and printing member cards, helps members with redemption of complimentary tickets to York St. and Chatfield Farms events.
• Runs daily attendance and member reports.
• Helps members and non-members with account management.
• Oversees lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
• Stocks and maintain brochures, rack cards, etc at Information Desks
• Greets meeting/event guests and contact appropriate staff.
• Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
• Acts as a positive role model.
• Works with all departments to assure highest quality experience for all Denver Botanic Gardens visitors within the York Street Visitor Center, Resource Center, Mordecai Children’s Garden and throughout the Gardens and, Chatfield Farms ticket booth and entry areas.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.

• Must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write…