Call Center Agent; Remote Dallas, TX

Call Center Agent (Remote) job at Recruiting Lion Solutions. Dallas, TX.

This is a remote position.

Recruiting Lion Solutions is searching for talented Call Center Agents ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.

• Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
• Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
• Answer billing questions, help customers understand charges, and process account updates.
• Provide light upselling when appropriate by identifying customer needs and recommending available services.
• Maintain accurate and detailed documentation in the system for each interaction.
• Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

• 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
• Ability to type 30+ words per minute.
• Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
• Strong communication skills with a professional, friendly tone.
• Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
• Basic technical troubleshooting skills and comfort navigating multiple systems.
• Dependable, punctual, and focused, especially in a work-from-home environment.
• Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
• Must pass a criminal background check.

• Full-time remote position
• $15.00–$17.00 per hour, paid bi-weekly
• Full company benefits
• Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
• Weekend availability required
• Two consecutive days off
• Stable environment with long-term career growth opportunities
• Supportive team culture with continuous training and development

If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.

Recruiting Lion Solutions is an Equal Opportunity Employer