Customer Service Rep – Tax; Seasonal, Bilingual: English​/Spanish – Remote

Employer Industry: Customer Service and Outsourcing

• Base salary of $16/hr, with actual salaries varying based on qualifications and experience
• Daily Pay enrollment option to access pay early
• Paid training and performance-based incentives available
• Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan
• Opportunities for career growth, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive company culture

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

• Fluency in both Spanish and English (reading, writing, and speaking)
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Strong computer navigation skills and PC knowledge

• Experience in a fast-paced customer service environment
• Eagerness to learn new technologies and adapt to change
• Ability to work in a quiet, distraction-free environment

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