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Service Center Representative - Remote​/Telecommute

Remote / Online - Candidates ideally in
Bethesda, Montgomery County, Maryland, 20811, USA
Listing for: CYNET SYSTEMS
Remote/Work from Home position
Listed on 2026-02-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 13 - 18 USD Hourly USD 13.00 18.00 HOUR
Job Description & How to Apply Below
Position: Service Center Representative - Remote / Telecommute



Job Description :

Pay Range: $13hr - $18hr

  • The Service Center Representative acts as the primary liaison for callers, assisting with inquiries and resolving issues related to claims and servicing processes.
  • This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while supporting quality and performance standards.
Requirement/Must Have:
  • High School diploma or GED required.
  • One (1) year of customer service and claims experience or equivalent combination of education and experience.
  • Knowledge of medical terminology and claims management.
  • Strong oral and written communication skills.
  • PC literate, including Microsoft Office products.
  • Comfortable being on camera when requested.
  • Ability to multitask and meet performance competencies.
Experience:
  • Handling inbound customer calls in a call center environment (preferred).
  • Assisting customers with claims process, documentation requirements, and claim status updates.
  • Entering verbal and written information accurately into claims management systems.
  • Supporting multiple clients across various communication channels.
  • Escalating calls appropriately to specialists or management when needed.
Responsibilities:
  • Act as primary liaison with callers and follow client specifications.
  • Educate customers on required documentation, time frames, payment details, and claim status.
  • Document call details accurately and professionally.
  • Enter application information into the claims management system.
  • Assign new claims to appropriate claims handlers.
  • Direct or escalate calls to appropriate contacts as necessary.
  • Maintain attendance during scheduled work hours.
  • Support organizational quality programs.
  • Perform other duties as assigned.
Skills:
  • Excellent communication and interpersonal skills.
  • Strong analytical and interpretive abilities.
  • Organizational and time management skills.
  • Ability to work under time constraints and deadlines.
  • Ability to work independently and in a team environment.
Physical Demands:
  • Sedentary work requiring prolonged sitting.
  • Frequent use of hands for typing and small movements.
  • Occasional walking, reaching, stooping, kneeling, crouching, or crawling.
  • Ability to lift, carry, push, or pull up to 10 lbs occasionally up to 20 lbs.
  • Vision requirements include close vision, peripheral vision, depth perception, and ability to adjust focus.
Qualification And Education:
  • High School diploma or GED required; college coursework preferred.
  • Minimum one (1) year of relevant customer service and claims experience.
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