Associate Customer Service Representative

Overview

Employer Industry: Dental Insurance Provider

Why consider this job opportunity:

• Salary up to $24.19 per hour
• Opportunity for career advancement and growth within the organization
• Remote work flexibility
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and overall member experience

• Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
• Meet all production, quality, and adherence standards, and attend all required training classes
• Elevate issues to the next level of supervision as appropriate
• Maintain accurate records, including timekeeping records

• Must be a US citizen and pass a background check due to Department of Defense (DOD) contract requirements
• High School Diploma or GED
• Minimum of 6 months of customer service experience in a customer-facing role
• Knowledge of principles and processes for providing customer service, including customer needs assessment
• Strong written and verbal communication skills

• Experience in customer service within a call center environment
• Experience in customer service within a healthcare-related call center environment

#Dental Insurance #Customer Service #Remote Work #Career Opportunity #Healthcare Support

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.