Associate Customer Service Representative

Overview

Employer Industry: Dental Insurance Services

Why consider this job opportunity:

• Salary up to $24.19
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and member experience

• Resolve customer inquiries and complaints through written, telephonic, and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
• Meet all production, quality, and adherence standards while attending all required training classes
• Elevate issues to the next level of supervision as appropriate
• Maintain accurate records, including timekeeping records

• Must be a U.S. citizen and pass a background check
• High School Diploma or GED
• Minimum of 6 months of customer service experience in a customer-facing role
• Strong written and verbal communication skills
• Ability to handle multiple tasks simultaneously and respond promptly to customer issues

• Experience in customer service within a call center environment
• Experience in customer service within a healthcare-related call center environment

#Dental Insurance #Customer Service #Remote Work #Career Growth #Healthcare Services

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.