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CRM System Technical Support

Remote Customer Success Leader: Drive Adoption & ROI

Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Zinier
Remote/Work from Home position
Listed on 2026-02-23
Job specializations:
  • Customer Service/HelpDesk
    CRM System, Technical Support
  • IT/Tech
    CRM System, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 120000 USD Yearly USD 80000.00 120000.00 YEAR
Job Description & How to Apply Below
A technology company is seeking a Customer Success Manager with 5-8 years of experience in B2B SaaS. You'll manage customer journeys post-implementation, focusing on driving adoption and achieving measurable ROI. The role requires excellent stakeholder management, strategic thinking, and technical fluency. You'll build relationships across organizational layers, monitor customer health, and lead initiatives that transform user resistance into platform advocacy.

This position is remote with occasional travel, allowing you to work closely with a diverse portfolio of accounts.
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