Danish Automotive Customer Advisor in Portugal; Fixed Shifts - Fully Remote

Launch Your Career in Customer Advisor! (Automotive Industry)

Become part of a welcoming and energetic team where empathy, collaboration, and professionalism shape every customer interaction. If you’re organized, solution-oriented, and enjoy helping others, this position can be a strong foundation for a successful career in customer service.

As a Customer Advisor, you’ll act as the primary contact for customers, assisting them via phone, email, and live chat. Your goal will be to deliver clear, timely responses and create a seamless, positive experience for every customer.

• Multi-channel Assistance:
  Provide professional support through phone, email, and chat
• Issue Resolution:
  Answer product or service questions, troubleshoot problems, and handle account-related requests
• Customer Care:
  Communicate solutions clearly and ensure customers feel heard and supported
• Accurate Records:
  Document interactions and outcomes accurately in internal systems
• Case Escalation:
  Identify and escalation complex or sensitive issues when needed
• Teamwork:
  Collaborate with internal departments to ensure efficient problem resolution
• Performance Standards:
  Achieve service KPIs, quality benchmarks, and response-time targets
• Continuous Development:
  Stay informed about updates, policies, and best practices to deliver top-tier support

• Language
  
  Skills:
  
  Fluent in Danish (C2) and English (B2)
• EU citizenship or a Portuguese residency card
• Hands‑on experience managing paid advertising campaigns
• A degree in Marketing or equivalent professional experience in digital marketing
• Strong analytical, leadership, and communication abilities

• Competitive Salary:
  Your expertise and dedication are rewarded
• Meal Allowance:
  Support during your working hours
• Health & Life Insurance:
  Comprehensive benefits for your peace of mind
• Collaborative Team:
  Be part of a supportive and communicative work environment
• Relocation Assistance:
  Seamless support for your move
• Remote Work:
  Enjoy the flexibility of working from home

Apply now and take the first step toward fostering safer online communities!