Customer Service Advocate II; Remote

Overview

Employer Industry: Healthcare Insurance Services

• Salary up to $70,488
• Comprehensive benefits package including 401k contribution programs
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on member experience and satisfaction

• Answer inquiries from members, providers, and brokers regarding product information, benefits, claims resolution, eligibility, and billing in a call center environment
• Provide first-level problem resolution by gathering and researching information on claims submissions and verifying accuracy
• Deliver accurate information to customers while maintaining performance goals and objectives
• Document all client interactions according to established departmental procedures
• Participate in system testing and ongoing education related to new services and industry topics

• High School Diploma or GED
• Minimum of 3 years of customer service experience
• Demonstrated skills as an empathetic and compassionate communicator
• Strong interpersonal communication skills
• Proficient in PC navigation and data entry

• 3 years of experience in a call center customer service role or experience with medical or insurance terminology

#Healthcare Insurance #Customer Service #Career Opportunity #Competitive Pay #Benefits Package

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