Senior Customer Success Manager, Enterprise; German

Why consider this job opportunity:

• Competitive health benefits and generous PTO policy
• Opportunity for career advancement with an RSU program for most employees
• Remote‑first work environment, allowing flexibility in your work location
• Paid volunteer days to support community engagement
• Work with a team dedicated to innovative solutions in cybersecurity

• Guide enterprise customers through best practices and establish long‑term relationships
• Act as a customer champion, advocating for customer needs and priorities
• Drive customer retention and adoption goals through proactive engagement
• Conduct Quarterly Business Reviews (QBRs) and strategic account planning sessions
• Collaborate with internal teams to ensure customer success and satisfaction

• 5+ years of experience managing enterprise or strategic accounts in a SaaS or technology Customer Success role
• Professional fluency in German and English for executive‑level discussions and communications
• Proven success in driving net revenue retention and renewal strategies
• Experience navigating complex stakeholder environments and engaging C‑level decision‑makers
• Strong operational skills with experience using CRM and Customer Success platforms

• Familiarity with enterprise security, identity, or access management solutions
• Demonstrated ability to drive adoption at scale across large organizations
• Consultative communication skills that translate technical capabilities into business value
• Experience developing Enterprise Success Plans aligned to customer business outcomes

#Cybersecurity #Customer Success #Remote Work #Career Growth #Innovation

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