Implementation Specialist

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Implementation Specialists build long lasting partnerships with new customers, helping them onboard and grow with us. You’ll develop roll-out strategies, execute implementations, conduct training, and increase product adoption. This role is a mix of independent work where you’ll own and develop multiple new onboarding accounts at a time while partnering closely with AEs and CSMs to ensure a successful onboarding. This is a remote position.

• Transform new customers into Red Team experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
• Provide the highest level of service and support to Red Team’s clients through diligent communication
• Proactively consult clients on best practices and necessary process or workflow changes to achieve implementation milestones and goals
• Customize the implementation and training plan to best fit the client’s detailed needs and workflows. Identify gaps in client processes and assist with Red Team solutions for the gaps
• Manage a full portfolio of clients, ensuring on-time project deliverables.
• Facilitate check-in calls and virtual meetings during each phase of implementation with the client.
• Partner with the Configuration Team, to ensure database is set up correctly and efficiently
• Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey.
• Collaborate cross departmentally to develop best practices, and connect customers with Customer Success Manager and Marketing to further customer success and Red Team’s evolution as a market leader
• Learn Red Team’s product offerings, business model, services, emerging technologies, and Customer Success best practices
• Transition clients to ongoing Client Services Support resources upon successful implementation

• 3+ years of experience in software Implementation, training, support, or service roles preferably at a SaaS company
• Strong problem-solving ability, including metrics-driven thinking
• Experience and understanding of the construction industry a strong plus
• Go above and beyond the call of duty to delight our clients
• Ability to multitask, prioritize, and manage time effectively
• Strong communication and organizational abilities
• Strong verbal, listening, written and interpretive skills
• Strong computer, technical, and presentation skills
• Balance advocating for the client and Red Team long term goals
• Interpersonal skills able to adapt/respond to different types of characters and attitudes
• Familiarity with construction terms and practices a plus
• Project management and training experience preferred
• Tolerance for stress
• High standards, strong work ethic
• Motivation for self and others
• Teamwork and cooperation with other departments and managers