Customer Service Representative
Enfield, Hartford County, Connecticut, 06082, USA
Listed on 2026-02-24
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
For immediate consideration, please email resume to jo! I will be conducting the phone screen for this role!
Job Title: Customer Service Representative (Admin Support)
Description
Position Summary:
The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role.
Your Role
Answer phone calls and respond to customer requests.
Provide customers with service information.
Identify, research, and resolve customer issues using computer systems.
Follow up on customer inquiries not immediately resolved.
Research billing issues.
Research on misapplied payments.
Transfer customer calls to the appropriate staff.
Complete call logs and reports.
Sell services and place customer orders on the computer system.
Recognize documents and alert supervisor to trends in customer calls.
Recommend process improvements.
May provide training for newer customer service employees.
Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
Adapts to changing duties, as required, based on business needs
Skills
Inbound call, Customer support, call center customer service, customer service oriented, detail, communication and computer skills, Customer service, Call center, data entry, Outlook
Top Skills Details
Inbound call,Customer support,call center customer service
Your Skills
Additional
Skills & Qualifications
Detail oriented
Highly organized
Able to handle multiple tasks and high-volume calls.
Excellent verbal and written communication skills
Computer literate
Basic reading, writing, and arithmetic skills.
Requirements
High School diploma or equivalent
1-3 years related experience.
Ability to learn customer service software.
Experience in customer service and the refuse industry is preferred.
This Position Features
Family Oriented Environment
Excellent Benefits and Bonus Potential
Job Type & Location
This is a Contract to Hire position based out of Enfield, CT.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Enfield,CT. Final date to receive applications This position is anticipated to close on Feb 28, 2026.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.#J-18808-Ljbffr
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