Call Center Sales & Customer Care Specilist

Benefits:

• Employee discounts
• Health insurance

At British Swim School Hudson Waterfront, every conversation and every detail matters. This role combines high-level customer care, sales, and administrative operations to support families on their water safety journey — from the first inquiry to long-term success in our program.

We are looking for someone who is equally comfortable working independently behind the scenes with strong attention to detail and stepping into high-volume customer‑facing moments with confidence, energy, and enthusiasm.

This is not just a call center role — it’s a multifaceted position with room for growth and opportunities to represent our brand in the community.

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Support retention efforts by understanding concerns and offering thoughtful solutions.
• Provide clear explanations of policies, billing, and scheduling.

• Process cancellations, online enrollments, account updates, and billing adjustments.
• Manage and maintain our in‑house ticketing system.
• Follow SOPs accurately and consistently.
• Document interactions thoroughly to ensure smooth team communication.
• Catch errors before they become problems — strong attention to detail is essential.
• Balance accuracy with efficiency while managing multiple systems.

• Attend occasional local off‑site events (must be able to drive).
• Represent British Swim School Hudson Waterfront with energy and professionalism.
• Engage with families, answer questions, and generate excitement about our program.
• Help convert event leads into enrollments.
• Events are paid at a higher, separate rate and offer additional earning opportunities.

• You work independently and stay productive without constant oversight.
• You notice details others miss and proactively fix problems.
• You confidently switch between admin‑focused work and fast‑paced customer service.
• You build genuine connections with families while maintaining accuracy.
• You follow established processes but also think ahead and anticipate needs.
• You represent the brand with enthusiasm and professionalism both virtually and in person.

• Highly detail‑oriented and process‑driven.
• Strong communicator with a warm, confident phone presence.
• Comfortable with sales conversations and asking for the enrollment.
• Able to multitask while maintaining accuracy.
• Forward thinker who anticipates issues before they happen.
• Comfortable working independently but collaborative with the team.

• Call center, sales, admin, or high‑touch customer service experience preferred.
• Strong computer literacy (Google Suite, CRMs, spreadsheets).
• Ability to follow SOPs and maintain accuracy across systems.
• Reliable high‑speed internet, computer with webcam, and headset.
• Ability to work evenings and weekends (we operate 7 days/week).
• Bilingual English/Spanish required.
• Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in‑person events.

• Weekly pay
• Commission + performance bonuses
• Flexible scheduling
• Gym reimbursement (up to $25/month)
• 401(k) plan
• Medical insurance options
• Growth opportunities within a fast‑growing franchise

British Swim School has spent over 40 years teaching life‑saving water survival skills. At Hudson Waterfront, we take pride in building a strong team that cares deeply about families and the work we do.

If you’re looking for a role where you can combine sales, operations, and community engagement — and grow with a mission‑driven team — we’d love to meet you.

Flexible work from home options available.