Customer Solutions Advisor

Role Overview

We’re looking for proactive and detail-focused individuals to join our team as Customer Solutions Advisor. In this fully remote role, you will work directly with clients to research options, coordinate arrangements, and ensure every booking is handled accurately from start to finish.

This position is centered around delivering thoughtful solutions, clear communication, and a smooth client experience. If you enjoy organizing details, solving problems, and guiding people through important plans, this could be a great fit. Full training is provided.

• Design and coordinate customized itineraries based on client requirements
• Confirm reservations and verify all booking details for accuracy
• Provide clear, helpful recommendations that align with client preferences and budgets
• Communicate professionally via email, phone, and online platforms
• Manage changes, updates, and service-related requests efficiently
• Maintain organized records and documentation
• Participate in team meetings, training sessions, and continued development

• 100% remote work environment
• Flexible scheduling options
• Structured onboarding and ongoing training
• Access to incentive programs and performance-based perks
• Supportive, collaborative team environment

• Strong written and verbal communication skills
• Excellent attention to detail and organizational ability
• Comfortable working independently in a remote setting
• Basic computer proficiency and reliable internet access
• At least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• Professional English communication skills