Customer Service Representative

Job Description

Join a leading food ingredient manufacturer as a Customer Service Representative, where you'll play a crucial support role for the Customer Service Associates. This opportunity offers a pathway for career advancement within the company.

Job Description

Join a leading food ingredient manufacturer as a Customer Service Representative, where you'll play a crucial support role for the Customer Service Associates. This opportunity offers a pathway for career advancement within the company.

Responsibilities

• Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system.
• Perform order entry and data entry tasks with a high degree of accuracy.
• Generate and maintain Excel-based reports to support sales and customer service operations.
• Monitor and track order status, ensuring timely communication of updates or issues.
• Collaborate with production, logistics, and sales teams to resolve order discrepancies or delays.
• Support process improvements and documentation efforts within the customer service function.
• Provide backup support to Customer Service Representatives during peak periods or absences.

Essential Skills

• Proficiency in Excel.
• Experience in customer service within a manufacturing environment.
• Experience in order management, managing assigned customer accounts.
• Effective and timely communication skills.
• Ability to work as a team player, collaborating with a team of Customer Service Representatives and other departments.

Additional

Skills & Qualifications

• Logistics knowledge.
• Data entry expertise.
• Inventory management skills.
• Experience in supply chain processes.

Work Environment

This role requires a hybrid work schedule with on-site presence on Tuesday through Thursday and remote work on Monday and Friday. Standard hours are Monday to Friday, 8:00 AM to 4:30 PM. Initial training will be conducted on-site, Monday through Friday, from 8:30 AM to 5:00 PM for 3-4 weeks. This position offers a foot in the door with opportunities for internal advancement and the ability to apply for positions outside of your area.

Job Type & Location

This is a Contract to Hire position based out of Decatur, IL.

Pay And Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Decatur,IL. Final date to receive applications This position is anticipated to close on Mar 2, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.#J-18808-Ljbffr