Customer Service Representative; Entry or Senior

Introduction

The Wisconsin Department of Natural Resources (DNR), Division of External Services is currently recruiting to fill two (2) Customer Service Representative vacancies headquartered in Madison and Eau Claire, WI.

Madison, WI – The position will work non‑traditional hours including nights and weekends, most likely consisting of four (4) 10‑hour shifts from 11:30am–10:00pm depending on business needs at the time of hire. The role is eligible for remote work up to 50% of the time after completion of training and six (6) months of demonstrated proficiency in the role.

Eau Claire, WI – The position schedule consists of five (5) 8‑hour shifts, 8:00am–4:30pm, Monday–Friday. This role works in the office five (5) days per week and is not eligible for remote work.

This is an excellent opportunity to start a meaningful and rewarding career with the DNR. Our employees have access to an excellent comprehensive benefit and compensation package, that includes paid time off so you can truly have a work/life balance! If you have student loans and work full‑time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program.

To learn more about the state’s complete compensation package, please visit Employee Trust Fund’s Total Rewards Calculator! The DNR excels at protecting and managing natural resources while supporting the economy and the well‑being of our citizenry.  to see what working for the State of Wisconsin is all about!

These positions serve as the Department's primary point of contact for the majority of service requests and information inquiries made by members of the public, agency partners, stakeholders, and staff. This is accomplished through face‑to‑face, phone, email and online interactions.

They assist customers with questions, products and services related to hunting, fishing, trapping, and other natural resources related activities. They are responsible for providing information and assistance with the registration and titling of recreational vehicles regulated by the Department. The work involves the interpretation and application of state statutes, administrative rules, and department policies and procedures pertaining to recreational licensing and vehicle registration and titling.

The position focuses on the customers’ experiences, anticipates the customers’ needs, and excels at surpassing customers’ expectations, often using collaborative methods for service delivery.

Madison, WI – Requires access to Criminal Justice Information Systems (CJIS) and/or unescorted access to CJIS‑secured physical spaces and therefore must comply with the Transaction Information for the Management of Enforcement (TIME) System Security Policy, including undergoing a fingerprint background check prior to employment.

See Position Descriptions for more information.

Entry level: $22.31 per hour ($46,404 annually) in pay schedule/range 02–11.

Senior level: $26.08 per hour ($54,246 annually) in pay schedule/range 02–13.

These positions are included in the classification Natural Resources Customer Service Representative.

• Generous paid time off, including at least 3½ weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top‑notch retirement program and optional tax‑advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
• For more info, see our Total Rewards Calculator.

This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.

The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. These…