Customer Support Specialist; Seasonal

Position: Customer Support Specialist (Seasonal)
Job Description:

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* Job Summary:

** As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
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* Required:

**- Laptop or Desktop
- High-speed internet
- Headset
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* Key Responsibilities:

*** Answering customer inquiries:
You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
* Resolving customer issues:
You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
* Collaborating with other departments:
You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
* Utilizing customer feedback:
You will reach out to customers based on feedback left and help resolve their concerns.
* Meeting performance metrics:
You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
* Maintaining a positive attitude:
You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
* Technology:
You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
* A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
* You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
* To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
* We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
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* Qualifications:

*** High School Diploma/GED
* Excellent Communication skills
* Basic computer skills
* Positive and friendly attitude
* Preferred:
Minimum of 1+ years of experience in customer service.
** Benefits:
*** Great Environment
* Paid Training
* Paid Holidays
* Greenix Swag
* Weekly Pay
* Health Benefits are available within 90 days for Full-Time employees
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* Schedule:

*** Day shift
* Monday to Friday and 1 Saturday a month required

Application Question(s):

Work Location:

Remote
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