Remote Customer Service Operator Specialist
Remote / Online - Candidates ideally in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-02-24
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listing for:
SERA SOLUTION
Remote/Work from Home
position Listed on 2026-02-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.
Key Responsibilities- Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation
- Provide timely updates on shipment status and resolve delivery issues or delays
- Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment
- Handle customer complaints professionally and escalate complex issues when necessary
- Maintain accurate records of customer interactions and shipping transactions
- Assist with processing shipping documents, invoices, and service requests
- Ensure compliance with company policies and shipping regulations
- Deliver exceptional customer service to maintain high satisfaction levels
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