Customer Service Rep – Tax; Seasonal, Bilingual: English​/Spanish – Remote

Why consider this job opportunity

• Salary up to $16/hr.
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within.
• Work-from-home convenience with a supportive remote work environment.
• Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan.
• Paid training and performance-based incentives, including lucrative employee referral bonuses.
• Commitment to diversity, equity, and inclusion, with various programs and events supporting these values.

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

• Must be fluent in both Spanish and English, with the ability to read, write, and speak in both languages.
• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• High school diploma or GED.
• Ability to work in a quiet, distraction-free environment from home.

• Experience with fast-paced multi-tasking in a customer service environment.
• Strong computer navigation skills and knowledge of PC operations.
• Eagerness to learn new technologies and adapt to changing tools.
• Familiarity with call center software or customer relationship management (CRM) systems.

#Customer Service #Bilingual Jobs #Remote Opportunity #Career Growth #Work From Home

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