Customer Service Representative

Location: Portland

Description

THIS ROLE IS A COMBO ROLE OF CSR AND DATA ENTRY.

Below you will see both jobs split into each category. Basically it will give CSR's a chance to not be on the phones all day.

PXA

- Answer multiple player requests through phone, chat, and email, as they come through the queue

- Manage various interactions at any given time while providing exceptional quality of service to every player

- Work as part of a dedicated team to explain regulations, policies, and procedures to players and find

great solutions to their inquiries in a seamless and positive way

- Utilize resources to obtain solutions for player issues

- Maintain clear understanding of gambling laws, regulations, and compliance

- Strictly follow company process and procedure when verifying player and account date or other confidential information

- Make outbound player contact as needed for follow up

- Set calendar reminders and follow up on open tasks/interactions

- Research and resolve any failed deposits by players

- Research and resolve any GEO location failures from players

- Research and resolve any returned checks from players

- Understand and process Pay With My Bank Authorizations

- Understand and maneuver through Splunk data quickly and accurately

- Review, verify, and approve player changes submitted by other PXA's

Racing Operator

- Monitor multiple horse races at once in varying time zones to ensure accurate recording of start/end times as well as winners in the correct order.

- Build and audit pools and race card data ensuring the data supplied by third parties is accurate.

- Monitor races, identify incidents, and take immediate appropriate remedial action when incidents occur.

- Monitor betting systems to ensure all incidents have been identified and noted and pay-outs are delayed when necessary.

- Use critical analysis skills to proactively check for problems within races and escalate when required.

- Maneuver through various CTV (Connected TV) and OTT (Over the Top - streaming) platforms quickly and comfortably.

Skills

Data entry, Customer service, Microsoft excel, Order entry, Call center, Data management, Administrative support, phone support

Top Skills Details

Data entry,Customer service,Microsoft excel,Order entry,Call center

Additional

Skills & Qualifications

-High School Diploma or equivalent

- 2+ years of customer service preferably in a call center environment

- Computer proficiency with knowledge of online customer engagement platforms and channels

- Strong communication, collaboration, and problem-solving skills

- Have the ability to work nights, weekends, and holidays.

- Satisfy licensing requirements with regulatory agencies.

- A genuine interest in sports and the betting industry.

- An awareness of pool betting and Tote products is desirable.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Tigard, OR.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Feb 28, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…