Agent Hotliner H​/F

Customer Service Agent — Independent Contractor (Remote)

Location:

Remote (US-Based)
Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.
As an Independent Contractor, you will
Be your own boss.
Choose when and to whom you provide services.
Set your own schedule by self-scheduling in 30-minute blocks.
Provide a distraction-free home office environment.
Provide and maintain your own equipment.
Handle inbound and/or outbound customer service calls.
Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
Minimum 1 year of phone-based customer service experience.
Strong verbal and written communication skills.
Ability to navigate multiple systems and accurately document call notes.
Comfortable working independently under contract.
Patience, professionalism, and strong problem-solving skills.
Compensation
Submit invoices and receive payment for services performed pursuant to contract.
Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
Complete an online application.
Pass a background check (non-refundable processing fee applies).
Sign an Independent Contractor Agreement.
Complete a W-9 form and set up direct deposit.
Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
Wired high-speed internet connection required.
USB headset required.
Android or Apple smartphone required for authentication purposes.
Some clients may require additional security measures or equipment.
Hours
Flexible scheduling; client hours of operation vary.
Availability expectations differ by client program.
Eligible States
Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, , IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.