Touch Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a High Touch Customer Success Manager in Germany.

We are seeking a highly motivated and customer-focused professional to manage a portfolio of mid-market clients, ensuring their successful adoption and ongoing value from complex SaaS products. In this role, you will lead onboarding initiatives, provide expert guidance, and serve as a trusted advisor to a diverse set of customers, ranging from high-growth startups to established public companies. You will collaborate closely with cross‑functional teams including Sales, Product, Marketing, and Operations to deliver a seamless customer experience.

This role offers the opportunity to build deep relationships, drive adoption, and shape scalable customer success practices in a dynamic and fast‑growing environment. The ideal candidate thrives in a high‑touch, fast‑paced setting and enjoys problem‑solving and creating meaningful impact for customers.

• Manage a book of approximately 60 mid‑market customers, ensuring their successful onboarding, adoption, and continued engagement.
• Implement and train customers on SaaS products, tailoring support to meet their specific business needs.
• Build strong relationships with key stakeholders across customer organizations to drive retention and value realization.
• Partner with internal teams to address customer needs, provide feedback, and influence product and process improvements.
• Monitor customer health metrics and proactively identify opportunities for improvement or escalation.
• Create repeatable processes to scale high‑touch engagement efficiently while maintaining personalized support.

• 2+ years of customer success experience in B2B SaaS, managing adoption and implementation of complex technologies.
• Experience handling mid‑market accounts, preferably exceeding $1.5M in total ARR.
• Strong communication skills with the ability to explain complex concepts clearly and concisely.
• Proven ability to manage multiple customers simultaneously and prioritize tasks effectively.
• Experience collaborating with cross‑functional teams (Sales, Product, Marketing, Operations).
• Strong analytical skills, attention to detail, and experience using data to drive decisions.
• Comfort with technically complex products and a willingness to become a domain and product expert.
• Fluency in English; additional European language skills are a plus.

• Competitive salary with equity opportunities.
• Flexible remote work arrangements across Europe.
• Unlimited PTO and generous paid family leave.
• Professional development budget for education, conferences, and training.
• High‑quality equipment and software provided to support productivity.
• Collaborative and inclusive team environment with opportunities for career growth.

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.