Remote Customer Service Representative; Michigan residents

Why consider this job opportunity

• Opportunity for competitive pay and a comprehensive benefits package
• Health benefits including medical, dental, and vision coverage
• Paid time off and wellness programs to support your health
• 401(k) with a company match for your financial security
• Flexible remote work environment for Michigan residents
• Commitment to a supportive and inclusive workplace culture

• Provide exceptional customer service through phone, chat, and email interactions
• Accurately document customer interactions and manage cases from initiation to resolution
• Research customer inquiries and provide timely solutions with a positive attitude
• Maintain a reliable schedule to ensure responsiveness during call center operating hours
• Navigate computer systems effectively to assist customers efficiently

• High school diploma or equivalent
• Minimum of three years of customer service experience in relevant fields
• Excellent written and verbal communication skills
• Ability to navigate computers and the internet efficiently
• Typing skills of at least 25 words per minute

• Experience in a call center environment or similar customer-facing role
• Familiarity with automotive industry terminology (not required but beneficial)
• Proven ability to handle high‑pressure situations and maintain composure
• Strong problem‑solving skills and a customer‑centric mindset

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.