Customer Service Rep - Tech Products; Remote

Position: Customer Service Rep - Tech Products (Remote)
** JOB DESCRIPTION*
* The Customer Service Rep - Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. (Military veterans are encouraged to apply.)

** A NEW CAREER POWERED BY YOU*
* Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "
** World's Best Workplaces** ," "
** Best Company Culture** ," and "
** Best Companies for Career Growth** " awards every year? Then a remote Customer Service Rep - Tech Products position at Concentrix is just the right place for you!

As a remote Customer Service Rep - Tech Products, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

** CAREER GROWTH AND PERSONAL DEVELOPMENT*
* This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

** WHAT YOU WILL DO IN THIS ROLE*
* As a Customer Service Rep - Tech Products working from home, you will:

+ Provide inbound customer support using a call flow guide

+ Help customers complete purchases and provide post order support

+ Persuade customers to purchase additional products and/or services

+ Use product knowledge, build client relationships, and find new ways to retain customers

+ Track, document, and retrieve information in databases

+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
Familiarity with iOS and/or MacOS, or comparable technology is preferred

+ Offer additional products and/or services

+ Deliver expert customer experiences...with a smile.

** YOUR QUALIFICATIONS*
* Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tech Products (Remote) role include:

+ 1+ year of customer service experience

+ Strong focus on building customer relationships

+ A high school diploma or GED

+ A quiet, distraction-free environment to work from in your home

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Strong computer navigation skills and PC knowledge

+ A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

+ High Speed internet (no wireless/hotspots or satellite) and a smartphone

+ Must reside in the United States and have a valid U.S. address for residence

** WHAT'S IN IT FOR YOU*
* One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role…