Customer Retention Specialist
Remote / Online - Candidates ideally in
Glendale, Maricopa County, Arizona, 85318, USA
Listed on 2026-02-28
Glendale, Maricopa County, Arizona, 85318, USA
Listing for:
Hope’s Global Getaways
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Overview
Role Summary We are seeking motivated, relationship-driven professionals to join our team as Customer Retention Specialist within our travel services department. In this fully remote position, you will focus on strengthening client loyalty by delivering exceptional service and personalized travel coordination. You will support clients throughout their travel journey while ensuring continued engagement, repeat bookings, and long-term satisfaction. This opportunity is ideal for individuals who excel in client care, proactive communication, and building trust-based relationships.
Training and certification are provided. Multiple openings available.
- Serve as a dedicated point of contact to support returning and existing clients
- Coordinate customized travel arrangements including flights, accommodations, cruises, tours, and packages
- Proactively follow up with clients to enhance satisfaction and encourage repeat business
- Manage itinerary updates, confirmations, changes, and post-booking support
- Provide personalized travel recommendations aligned with client preferences
- Address and resolve travel-related concerns efficiently and professionally
- Maintain detailed client profiles and accurate booking documentation
- Monitor travel promotions, supplier updates, and loyalty opportunities
- Strong client service and relationship-management skills
- Excellent written and verbal communication abilities
- Experience in customer retention, account support, or service roles preferred
- Organized and detail-focused with the ability to multitask
- Comfortable navigating digital systems and online booking platforms
- Self-directed with strong time management skills
- Must be 18+ years old
- Must reside in an eligible hiring region
- Remote independent contractor role
- Flexible scheduling
- Unlimited earning potential based on engagement and performance
- Ongoing training and professional development
- Flexible, work-from-home opportunity
- Comprehensive onboarding and certification program
- Access to established travel supplier partnerships and booking tools
- Travel discounts and industry benefits
- Supportive team culture focused on growth and advancement
- Leadership development opportunities
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