Event Support Representative Remote

Overview

Employer Industry: Travel and Hospitality

• Comprehensive health and welfare benefits including medical, dental, and vision coverage
• Opportunity to participate in a 401k plan with employer match
• Unique paid time off for volunteering through the Wish Day program
• Flexible scheduling options, including weekdays, evenings, and weekends
• Supportive and inclusive work environment that values teamwork and personal growth
• Chance to make a positive impact on guest experiences and contribute to memorable vacations

• Make outbound calls to confirm arrival dates for guests with vacation packages to increase show rates and tour delivery
• Provide customer service for owners through both outbound and inbound calls
• Update account information and guest lists, process cancellation or rescheduling requests, and answer event-related questions
• Communicate special requests to the event planning team and handle customer escalations
• Support management with tasks and projects while maintaining confidentiality and professionalism

• Minimum educational requirement:
  High School Diploma or GED;
  College Degree preferred
• Successful completion of onboarding training and ongoing required courses
• Ability to work flexible shifts to meet business needs
• Strong problem-solving skills and the ability to deescalate customer situations
• Exceptional verbal and written communication skills, with a detail-oriented approach

• Experience in a customer service role within the hospitality or travel industry
• Familiarity with marketing systems and event planning processes
• Proven ability to work independently and maintain a positive brand image

#Travel And Hospitality  #Customer Service #Career Opportunity #Employee Benefits #Hospitality Careers

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