Customer Experience Specialist

Posted Thursday, February 5, 2026 at 5:00 AM

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.

The Customer Service Specialist is responsible for delivering world-class service that exceeds corporate customer service standards. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient order processing, issue resolution, and communication across departments.

• Handle inbound customer phone calls in a professional and timely manner
• Communicate effectively with internal teams including Sales Managers, Account Managers, and plant/office staff
• Accurately enter and maintain sales orders and new customer account information
• Investigate and resolve customer, order processing, and billing-related issues using sound problem-solving skills
• Assist with special projects as assigned

• Bachelor’s degree preferred or equivalent relevant experience
• 1–3 years of experience in a customer service or retail environment
• Proficiency in SAP and other related systems
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Demonstrated commitment to providing outstanding customer service
• Ability to understand and apply product knowledge in support of internal and external customers

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none.

We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.