Customer Service Representative - Work from Home; Texas residents

About the Role

Role:
Full time | Remote – Texas residents

Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!

This position starts at $13 per hour.

As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

• Strong communication, interpersonal and organizational skills
• Computer skills (MS Office, web browsers, able to work in several programs at once)
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
• Follow quality standards when handling communications
• Check subscriber plans to determine their benefits
• Gather, organize, manage and record claims, messages and other documents
• Perform other tasks as needed to support the team
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist ( | chat hours: M-F 7 a.m.

- 4 p.m. Central time / 6 a.m.

- 3 p.m. Mountain time / 8 a.m.

- 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the center's hours of operation:
• Monday - Friday (no weekends!)
• 7 a.m. to 5 p.m. Central time / 6 a.m. to 4 p.m. Mountain time (8 a.m. to 6 p.m. Eastern time) (may change based on business needs)
• Must be able to stick to the schedule reliably

• Call center experience
• Completion of a Customer Service Simulation test
• Able to complete a dental training course

• Texas resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video () to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video:  )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for…