Member Service Specialist Bilingual Spanish Training - CT - Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary at $18.50 per hour
- Opportunity for career advancement within the organization
- Fully remote work environment with all necessary equipment provided
- Comprehensive benefits including medical, dental, vision insurance, and 401k match
- Structured training program to enhance customer service skills
- Supportive work culture that values employee well-being and development

What to Expect (Job Responsibilities):
- Handle incoming calls and emails from members, pharmacies, and doctors’ offices regarding medication and benefits
- Investigate and resolve member inquiries promptly or escalate as needed
- Adhere to HIPAA guidelines and departmental standard operating procedures
- Maintain a high level of professionalism and empathy during customer interactions
- Perform additional duties as assigned by the supervisor

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without visa sponsorship
- Strong communication skills with a focus on professionalism and empathy
- Ability to multitask and navigate multiple software systems efficiently

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Previous call center experience in the healthcare industry
- Familiarity with remote work settings
- Fluency in Spanish
- Strong PC skills and detail-oriented mindset

#Healthcare Services #Customer Service #Remote Work #Career Growth #Bilingual Opportunities

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