Lead, Center - Remote

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Competitive benefits and compensation package
• Work in a supportive and collaborative environment
• Chance to make a positive impact on member and provider experiences
• Involvement in continuous quality improvement initiatives

• Manage and resolve complex member/provider support center issues, ensuring effective communication and follow‑through
• Collaborate with peers, leadership, and other departments to address member/provider concerns in a timely manner
• Provide technical expertise and support across various communication channels, including phone, chat, and email
• Assist representatives with escalated inquiries and recognize trends to suggest solutions
• Document all support center communications accurately and meet individual performance goals

• At least 4 years of customer service, call center, and/or sales experience in a fast‑paced environment
• Understanding of insurance products including Medicaid, Medicare, and Marketplace/enrollment processes
• Strong customer service skills and ability to conduct thorough research while engaging with customers
• Proficiency in Microsoft Office suite and applicable software programs
• Effective verbal and written communication skills, along with attention to detail and organizational skills

• Experience with systems such as Microsoft Teams, Genesys, Salesforce, and video conferencing tools
• Previous call center experience
• Managed care or healthcare experience
• Broker or health insurance license

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.