Remote Help Desk Representative

We are looking for a Remote Travel Help Desk Representative to assist travelers before, during, and after their trips. In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience from planning to return.

This opportunity is ideal for someone who enjoys helping others, communicates clearly, and wants to build experience in the travel industry while working from home.

Provide remote assistance to clients via email, phone, and messaging platforms

Respond to travel questions in a professional, friendly, and timely manner

Support itinerary updates, schedule changes, and general trip requests

Share guidance on destinations, documentation requirements, and travel preparation

Monitor upcoming reservations and communicate important travel reminders

Help troubleshoot travel concerns and elevate complex issues when needed

Maintain accurate notes and follow internal service procedures

Strong written and verbal communication skills

Customer service, hospitality, or support experience preferred (not required)

Organized, dependable, and detail-oriented

Comfortable working independently in a remote environment

Able to learn new systems and processes quickly

Basic computer and internet navigation skills

Interest in travel and helping people

Remote/work-from-home position

Reliable internet connection and computer required

Must be authorized to work in eligible hiring regions (location restrictions may apply)

Flexible availability, including some evenings or weekends depending on client needs

Fully remote position

Training provided — no prior travel experience required

Ongoing mentorship and team support

Advancement opportunities within the organization

Access to travel industry resources and discounts

Collaborative and positive remote team culture