Representative, Center Outbound- Remote Bilingual Spanish - FL, KY, NM, OH, IA

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive benefits and compensation package
• Supportive and collaborative work environment
• Chance to make a positive impact on member and provider satisfaction
• Flexible scheduling options, including potential for overtime and weekend shifts

• Provide service support to members and/or providers using multiple contact center communication channels
• Conduct surveys related to health assessments and member/provider satisfaction
• Accurately document details related to Member or Provider inquiries
• Build rapport with customers and respond empathetically to their needs
• Collaborate with various internal and external departments to resolve issues

• High School Diploma or equivalent combination of education and experience
• 1-3 years of Sales and/or Customer Service experience in a fast-paced, high-volume environment
• Ability to work regularly scheduled shifts within operational hours
• Strong listening skills and the ability to capture relevant information
• Effective communication skills in a professional setting

• Associate’s Degree or equivalent combination of education and experience
• Experience with systems such as Microsoft Office, Salesforce, and Genesys
• Familiarity with CRM platforms and video conferencing tools
• Previous experience in a healthcare-related customer service role

#Healthcare Services #Customer Support #Career Opportunity #Competitive Benefits #Customer Satisfaction

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